4. Chatbots are completely normal
They may seem pushy but, in reality, they are very useful. They can offer the 24-hour support that saves a business time and money. If you are after that quick response, you’ll more than likely find that a chatbot is able to provide you with the answer quickly. Not to mention that they can be fun and interactive. Take Domino’s, for example. They engage their customers in a unique way by allowing them to order a pizza by sharing a pizza emoji on Twitter. How? The Domino’s tech-bots get to work and ask the customer additional questions about their pizza order, to then ensure they get what they’re looking for quicker than you can type an 180-character tweet!
Social media marketing is always changing and being ahead of the crowd can truly make all the difference. Be sure to be looking out for these fast-growing social media trends as 2019 draws closer to us.
Are you looking for assistance with your social media management? Get in touch with us at [email protected] or have a scroll around our website to learn more about what we do.